FAQs Q: Where can I find safety rules and instructions for the moonwalks? A: All safety guidelines and instructions for using the moonwalks is included in the rental agreement which you will sign with each rental. Q: Are there any clean-up or additional "hidden" fees? A: No. There are no hidden fees when you rent from Humpty Jumpty. Children playing on the equipment will lead to some things like grass being left in the inflatables. But in the event that the rentor violates the rental agreement (for example by allowing drinks inside the bounce houses) and cleaning is required, there will be a $25 minimum fee. Please follow the rental agreement! We don't like repairing the equipment any more than you like paying for those repairs! Q: Where can you set up a bounce house? A: The bounce houses need to be set up within 75 feet of a power source. Humpty Jumpty supplies new 100 feet extension cords to minimize the chance of an electrical problem interfering with your event. The area needs to be clear of debris and should be a flat surface. Q: Can the inflatable be set up on cement? A: Grass is highly preferable to cement because of the increased risk of children scraping their knees while playing on and around cement. If cement is the only option, be aware that the rentor is responsible for injuries due to the cement. Q: Can the bounce house be set up at a park or other public place? A: Absolutely! However, if there are additional permits or other fees required because of the location, the rentor is responsible for covering those costs. Q: Do I need an attendant? A: There should ALWAYS be someone attending an inflatable. The most important duties of the attendant are to regulate the number of children on the inflatable and monitor the children's general behavior. Q: What is your delivery area? A: Currently we only serve the Baldwin County area. However, there is always a chance we could work something out if you are out of our service area. Q: Do you require a deposit? A: Yes, but only if we have to hold the jumper for over 6 weeks, in which case there is a $50 deposit. Check our price list here: Price List Q: Do you allow customers to pick up and set up equipment themselves? A: Pick up and self-delivery is possible if the rentor has the means (a hand-cart and sufficient manpower are needed to transport the moonwalks). Upon return, the moonwalk will be inflated and inspected in the presence of the rentor. Q: What if I need to cancel? A: Please always give us the courtesy of cancelling as soon as possible. If you cancel within three days of your scheduled event, you will be charged half of the deposit. To be clear, if your event is on Saturday at noon, you must cancel no later than Wednesday at noon. If you cancel after the equipment has been set up, you will be charged a $100 set-up fee. This policy does not apply to inclement weather. Q: What do we do if the inflatable is set up and it begins to rain? A: Clear the inflatable of all persons, and unplug the blower. Please keep the blower dry in the event of rain. After the rain has stopped, plug the blower back in and wipe down any wet surfaces (moonwalks are very slippery when wet.) Q: What if it looks like it is going to rain on the day of my event? A: If you need to cancel due to thunderstorms in the area, notify us as soon as possible, and you will receive a full refund. However, our experience has been that it is best to get the inflatable and wait on the weather. On the Gulf Coast, if you wait for a day without a chance of rain, you'll never have the party. Q: What methods of payment do you accept? A: Currently we accept cash and personal checks. We will accept credit cards in the very near future. There is a $25 service charge on all returned checks. More FAQs